FAQ
I want to buy an original artwork. Why aren't these available on your store?
This store is only for prints and other art-adjacent objects. My original artworks are available directly through my studio and associated galleries. To see the current catalogue of available works, please click here.
Where can I view your original artworks?
I exhibit my original artworks throughout the year as part of solo or group exhibitions. To receive updates about upcoming shows and catalogue releases, please sign up to my newsletter. To see a digital archive of my original artworks, please visit www.jessicabosworthsmith.com.
Are any of your other original artworks available as a print?
No. Each yearly print is created from a unique artwork created specifically for that edition. All my other artworks only exist as original paintings.
Do you sell framed prints?
Unfortunately not. For framing, always take your prints to a reputable framer for custom framing. My preferred framing style is a Winston beech slim profile (approx. 1 cm) with a small float mount (approx. 2.5cm all round) and framed behind glass.
How will my order be packaged?
All prints are wrapped in tissue paper and rolled into a postal tube. Jewellery and my other art-adjacent objects are shipped in a padded envelope.
Can I have my print flat-packed rather than shipped in a tube?
Since flat-packed shipments are more likely to require specialist shipping, rates are entirely dependent on location. Should you wish to have your work shipped flat-packed, please email me directly jbosworthsmith@gmail.com.
What if something I like is sold out?
Most objects in my store are limited edition and won’t be restocked once they’re gone. Occasionally, certain uneditioned or open-edition pieces may return in small batches.
How should I care for my jewellery?
Each piece is handmade with carefully chosen materials. Most findings are 18k gold plated, which may naturally tarnish over time. To keep your jewellery looking its best, avoid wearing it in water or exposing it to perfume or similar. For Momerath earrings, if the tassels start looking a little unkempt, place them under a clean dish towel and press gently with a cool iron to straighten.
How should I care for my print?
Postal tubes are safe for shipping but not suitable for long-term storage. The best place for your print is framed and hanging on your wall. Avoid hanging your print in direct sunlight, damp or humid rooms (like bathrooms), and never alter the hanging system of the frame.
Do you ship internationally?
At the moment, I only ship within South Africa. Please sign up to my newsletter to be the first to know when international shipping becomes available.
Do you have a pickup location so I don't have to pay for shipping?
Unfortunately my studio is not open to the public so pickups are not possible.
Can I return or exchange my order?
If your item arrives damaged or incorrect, please contact me within 7 days and I’ll do my best to make it right. As many of my products are one-of-a-kind, exchanges may not always be possible.
Still got questions?
